Privacy Policy
Last updated: March 2026
Next-Gen Tutor ("we", "us", "our") operates the website nextgentutor.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Data
When you register for an account, we may collect:
- Name and email address
- Password (stored securely using bcrypt hashing)
- Payment information (processed securely by Stripe; we do not store card details)
- Subscription and billing history
Usage Data
We automatically collect certain information when you use our service:
- Session recordings and transcripts from AI tutor interactions
- Performance scores and feedback data
- Browser type, IP address, and device information
- Pages visited and time spent on the platform
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI English tutoring service
- Generate personalised feedback and track your learning progress
- Process payments and manage subscriptions
- Send service-related communications (account verification, password resets)
- Send practice reminders and newsletters (with your consent; you may opt out at any time)
- Improve our service and develop new features
3. Data Storage and Security
Your data is stored securely on our servers. We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of sensitive data at rest and in transit (AES-256, HTTPS)
- Secure authentication with JWT tokens and refresh token rotation
- Regular security audits and updates
4. Third-Party Services
We use the following third-party services that may process your data:
- Stripe — Payment processing. Subject to Stripe's Privacy Policy.
- Simli — AI avatar rendering for tutoring sessions.
- OpenAI / AIML — Language model processing for tutoring conversations and feedback.
- ElevenLabs — Text-to-speech for avatar voice generation.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. Session data and performance history are retained to enable progress tracking. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
7. Cookies
We use essential cookies for authentication and session management. These are strictly necessary for the operation of our service. We do not use advertising or tracking cookies.
8. Children's Privacy
Our service is designed for professionals and is not intended for children under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@nextgentutor.ai